Shipping Policy

Thank you for visiting and shopping at The Pen Place. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment to P.O. Boxes or Addresses

The Pen Place ships to all Irish addresses – excluding zones unreachable by post. Contact us for international shipment options.

Shipment Confirmation and Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s), should you opt for us to use one. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Pen Place is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Pen Place is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please takes photos and save all packaging materials and damaged goods before filing a claim.

Free Shipping

Free shipping is provided when an order value exceeds a certain amount. Please contact us or visit our shopping pages to see what the threshold is. We reserve the right to not provide free shipping at our discretion, at any time.

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